support
we're here to help. here's how to get in touch.
in-app support (fastest)
for the quickest response, submit a support request directly within the racks app. go to profile → help & support → send a support request and we'll get back to you as soon as possible. your request automatically includes your account details and any relevant transaction info so we can help you faster.
email us
you can also reach us by email. please include your account email and a description of your issue.
support@earnracks.comcommon questions
my reward hasn't arrived
rewards are verified automatically and usually arrive within a few minutes. in some cases it can take up to 24 hours. if it's been longer, submit a support request with the offer name and we'll look into it.
my cashout is still pending
cashouts are reviewed and processed manually. most are completed within 24-48 hours. you'll receive a notification when your payout is ready.
i want to delete my account
you can delete your account from the app: go to profile → delete account. this permanently removes all your data and any remaining balance.
i have a question about an offer
offers are provided by our advertising partners. if you completed an offer and didn't receive credit, submit a support request in the app with the offer name and any screenshots.
typical response time: within 24 hours